Frequently Asked Questions

We are UK family business established in 2004 with a passion to offer the very best in product and service. The new collection has many exclusive products and our hope is that you enjoy this new website. Our team would be delighted to help with any questions you have to offer further support.

We would be delighted to assist with any corporate event or wholesale enquiry please contact us with information about your company and event to assist.

Certainly, please visit your account and update the option to subscribe.

All images & content is strictly copyright and the property of APS Cufflinks Limited.

This is published online only.

We offer 28 days return period, for any purchase from 1st December can be returned by the 10th January. Personalised & Engraved items are excluded from this clause.

Please visit our privacy policy. We do not share your data with third parties and will only send you updates on new products & offers if you confirm the option when signing up.

As above simply visit your account and press unsubscribe.

We are a genuine UK family business and host our sites on secure servers. Payment is process via Worldpay & Paypal for strict security. Our company has no access to your financial data.

By using our website you accept the terms of service. We are compliant with Distant selling regulations and you can view this by clicking on that tab at the bottom of our web site.

Every order is valued and we will do our best to help you and provide the very best product and support if required. Our company has a positive and vibrant reputation for service and originality.

YES

This is not possible.

Yes, certainly but please allow 5 days for the payment to be cleared.

We aim to post all stocked orders same day if ordered by 1pm including engraved service. For handmade colour items and personalised service this is normally 2-3 days later. Please contact us before ordering if you wish to confirm stock.

Sadly, we do not offer this service at this time. We can print any words on the delivery note or Invoice only.

99% of items are held in stock, please contact us for an update or possible alternative.

We understand sometimes you wish to cancel an order, if the items are not dispatched we can offer a full refund and close the order. Please contact us by email to confirm this in writing. If the order is in transit you are responsible to return or refuse delivery. Cost of delivery or personalised products will be deducted from the credit.

Once the order is confirmed and posted you would need to submit a new order.

As per terms of service you have statutory rights to return catalogue items. Personalised & Engraved items are made to order and not possible.

We do not provide this service, but do offer limited phone support as shown and would be delighted to help you with any questions.

As shown we use 2nd class post but do offer upgrades with special delivery or courier.

If you wish to enhance the product view our 100+ Engraved Keepsake Boxes within the collection. The box can hold one pair of cufflinks, tie clip, money clip, tie tacs, plectrum etc.

Delivery to UK & EU show VAT.

For domestic orders the default carrier is Royal Mail. If they cannot fit items in a letter box they will leave a card. Couriers will leave you a card to call and arrange follow up service.

We process card payments with Worldpay. Paypal, cheque or bank payment is accepted.

Yes, simply edit this during checkout.

Certainly, please use the number provided, we start at 6am so provide limited phone support but will monitor emails 7 days a week.

For courier service and special delivery yes. Second class post does not offer tracking but does have confirmation of delivery via Royal Mail.

In the rare instance of delivery error, please report this to us by email or phone and our customer service team will resolve this for you swiftly.

At time of publication all data is correct, in some instances design or colour will be modified.

Simply use the search box on the web site this will navigate to help. If you are unable to find the product you need please email us or call to assist.

Our collection has over 80,000 items, but we can product new works. Please email or call and if possible we can help you make it.

We have no access to your bank details so would be unable to assist with this. We would suggest either direct bank payment or speaking with your card provider.

All items are provided with 12-month product warranty on a fair use policy. We take extra steps to ensure the very best QA but appreciate in rare instances man made items can sadly fail. Should defective items be returned and found to be compromised or chemicals used, the warranty is void.

Royal Mail for UK & UPS.

Standard orders will yes.

Yes, our web site offers this option on all products.

We offer a premium collection to last many years, for all metal work you can clean with a non-abrasive damp cloth. For specialist metal such as Sterling Silver a local jewellery shop offers small polishing cloths. Do not expose metals to soaps or chemical cleaners.

Simply press forgotten password to rest this with the follow up steps. Some emails will be in the spam box.

If you have created an account and have items in your basket they will be stored to complete purchase later.

By UK law any Sterling Silver 925 over 7.78gr will have hallmarking, below this weight we provide a quality stamp of 925.

Red Jasper, Cornelian, Lapis, Pearl and other stones are from the earth. Being natural products we are not able to influence or control natural shades or stone texture except to polish and inlay them. We use our expertise to ensure the pairs match as well as possible.

Please check your spam message box.

Our collection is photographed accurately with professional photographer. This could be a simple issue with the display settings on your monitor or device. For personalised works, we use a chemical epoxy to seal the image and this will reflect some base tones.

Sorry this is not possible.

We would really appreciate a product review, simply sign into your account and enter a review.

This is not a standard service but if you are happy to pay a fee of £5 to cover staff time we can send you a mock up.

Majority of the collection offers three fonts; some items are font as shown only. If you wish a different from please contact us first this might be accommodated if possible.

Sorry we ask for same engraving on each for personalised orders.

No

Most Cufflinks & accessories are five microns plated. If you engrave too deeply the product is compromised. For Steel and Silver, we engrave deeper.

Some items display two letters overlapped. If you wish this and state monogrammed in the comment box we will use our expertise to engrave the two letters in this manner.

On many products, we can hand engrave letters, dates, names, text or even small graphics on some items.

Our team of engravers use their discretion. We always engrave to a professional standard to offer an elegant and classic finish to enhance the gift item.

This is possible for an extra fee, please contact us before you order.

This is not currently possible the work is adhoc.

Previous uploads contained virus documents so we ask all images to be emailed to phillip@aps-limited.co.uk confirming your order number.

As shown we offer a number of handmade personalised products, simply email us the image and we will use our design process to produce the design. Our team are not graphic designers we simply crop the image to best fit.